Changes to HSE Incident Reporting

Businesses are being reminded about new incident reporting arrangements being introduced from today (Monday 12 September).

Only fatal and major injuries and incidents will be able to be reported by phone to the Health and Safety Executive (HSE), with all other work-related injuries and incidents reportable under RIDDOR to be reported via one of a suite of seven online forms available on HSE’s website.

Later this month, HSE’s Infoline telephone service which currently provides a basic information service to callers will end. Instead, from 30 September, those seeking information and official guidance will be directed to HSE’s website – a huge knowledge bank where they can access and download resources and use interactive web tools free of charge.

Various improvements have been made to HSE’s website to coincide with the closure of Infoline. There is clearer information on what HSE does and doesn’t do, so people can check that HSE is the right organisation to assist them, and expanded ‘question & answer’ sections for the most frequent health and safety enquiries such as those on RIDDOR reporting and First Aid.

People will still be able to make complaints about health and safety in the workplace. For more information on how to do this visit

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